The return was requested beyond 7 calendars days of delivery;

The replacement was requested beyond 7 calendars days of delivery;

Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.

Product sent in for return does not include all original accessories, attachments and packaging, any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

The problems caused by collision, burned rather than product quality and unauthorized modification, entry of foreign bodies (water, oil, sand, etc.), improper installation, failure to use instructions and improper operation.

Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.

Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.

Product is damaged, but there is no return requirement on the spot when receiving product;

The return was requested for the product that has no quality problem tested by Quality department of Zero Zero.

*More details https://www.gethover.com/support/refund-and-exchange